Last Updated: July 08, 2024
At Ayana Print Center, we are committed to providing our customers with the highest quality printing services and products. If you are not completely satisfied with your purchase, please review our return policy below and don’t hesitate to contact us at admin@ayanaprintcenter.lk for assistance.
1. Eligibility for Returns:
– You may be eligible for a return if you have received a damaged or defective product.
– Custom-made products with design errors on our part are also eligible for returns.
2. Returns Process:
– To initiate a return, please contact our customer support team at admin@ayanaprintcenter.lk within 7 days of receiving your order.
– In your email, provide your order number, a clear description of the issue, and photographic evidence if applicable.
– Our customer support team will review your request and guide you through the return process.
3. Return Conditions:
– The product must be in its original packaging.
– Products must not show signs of wear, damage, or alteration.
– For custom-made products, the design error must be verifiable as our mistake.
4. Return Authorization:
– If your return is approved, we will provide you with a Return Authorization (RA) number.
– Clearly write the RA number on the outside of the package you are returning.
5. Return Shipping:
– You are responsible for shipping the product back to Ayana Print Center.
– We recommend using a trackable shipping method to ensure the safe return of your item.
6. Refunds and Replacements:
– Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or replacement.
– If approved, refunds will be issued to the original payment method or a replacement product will be sent, depending on your preference.
7. Non-Eligible Returns:
– Products that do not meet the criteria outlined in this policy may not be eligible for returns.
8. Contact Information:
– For any questions or concerns regarding our return policy, please contact our customer support team at admin@ayanaprintcenter.lk.
9. Policy Changes:
– Ayana Print Center reserves the right to modify or update this return policy at any time. Please review this policy periodically for any changes.
By making a purchase from Ayana Print Center, you acknowledge that you have read, understood, and agreed to our return policy.
Thank you for choosing Ayana Print Center for your printing needs. We appreciate your business and are here to assist you with any issues you may encounter.
