FAQ

  1. What is Ayana Print Center?

Ayana Print Center is your one-stop shop for high-quality printing services, offering a wide range of products such as business cards, flyers, brochures, banners, and more.

  1. How can I contact Ayana Print Center?

You can reach us by phone at +94 743203083, or via email at admin@ayanaprintcenter.lk Our customer service team is available during business hours to assist you.

  1. Where is Ayana Print Center located?

Our physical location is at No. 79/2 Mal 14th Road Block J West -01 sammanthurai, Visit us during our operating hours for in-person assistance and to see samples of our work.

Online Shopping

  1. How do I place an order online?

To place an order online, visit our website at https://ayanaprintcenter.lk/ Browse through our products, select the items you wish to purchase, customize them using our online design tools if applicable, and proceed to checkout.

  1. What payment methods do you accept online?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely to protect your financial information.

  1. Can I cancel or modify my order after it has been placed?

Once an order is placed, modifications or cancellations may not be possible depending on the production stage. Please contact our customer service team immediately for assistance.

  1. How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Printing and Design

  1. What file formats do you accept for printing?

We accept PDF, AI, PSD, JPG, PNG, and TIFF file formats for printing. For best results, ensure your files are high resolution (at least 300 DPI) and in CMYK color mode.

  1. Can I get a proof before my order is printed?

Yes, you can request a digital proof of your design before we proceed with printing. This allows you to review and approve the design layout and content.

  1. Do you offer design services?

Yes, we offer professional design services to help you create custom artwork for your print products. Contact us for more information and pricing.

Delivery and Shipping

  1. What shipping options are available?

We offer various shipping options depending on your location and the urgency of your order. Options include standard shipping, express shipping, and local pickup.

  1. How long will it take to receive my order?

Delivery times vary based on the product type, quantity, and shipping method selected. You will be provided with an estimated delivery date at checkout.

  1. Do you ship internationally?

Yes, we ship internationally to many countries. Shipping rates and delivery times will vary based on the destination. Please contact us for specific international shipping inquiries.

Returns and Refunds

  1. What is your return policy?

Our goal is your satisfaction. If you are not completely satisfied with your order, please contact us within +94 743203083 days of receiving your order for assistance.

  1. How do I request a refund?

Refunds are processed in accordance with our refund policy. Contact our customer service team with your order details and reason for the refund request.

Additional Assistance

If you have any other questions or need further assistance, please don’t hesitate to contact us. Our dedicated customer service team is here to help you with any inquiries regarding our products, services, or your online shopping experience.

Thank you for choosing Ayana Print Center!

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